The National Disability Insurance Scheme (NDIS) has an oversight agency responsible for ensuring NDIS services are delivered fairly to you.
It’s called the NDIS Quality and Safeguards Commission (QSC) and you can reach it on weekdays on 1800 035 544. Alternatively you can reach the Commission through TTY on 133 677 or the National Relay Service and ask to be put through to 1800 035 544.
You can complain if services or supports were not:
- provided safely or respectfully
- to an appropriate standard
The NDIS Commission can take your complaint if you are in any state or territory besides Western Australia.
Western Australia will be covered by the commission from 1 December 2020.
You can make a complaint on the phone or use the Commission’s complaint contact form. If you decide to make an anonymous or confidential complaint, you might call the complaints number instead of using the form.
If you or your supporters have any queries about the NDIS, you can call People with Disability Australia's (PWDA's) Information, Intake and Referral Service on 1800 843 929.