Your application for National Disability Insurance Scheme (NDIS) support might unfortunately be declined or the services you prefer might not be supported for an NDIS plan, or the plan you get might not be what you actually need.
If you are knocked back for NDIS support you can go to the NDIS and ask for an internal review of its decision.
If you are unhappy with the National Disability Insurance Agency (NDIA) review, you can go to the Administrative Appeals Tribunal (AAT) and appeal the decision within 28 days.
It’s free to apply for an appeal.
Sometimes the AAT refers people to conciliation with the NDIS to see if an agreement can be reached without a tribunal decision. Other times people accept an offer from the NDIS and end their appeal before a hearing.
Like with the initial application process, a disability advocate can help you with review and appeals processes.
Advocates work at People with Disability Australia (PWDA) and other advocacy organisations.
If you or your supporters have any queries about the NDIS, you can call PWDA's Information, Intake and Referral Service on 1800 843 929.